Terms of service

Neonzing Terms and Conditions
Before using the Neonzing.com website (hereinafter referred to as "this website"), making purchases, or interacting with the purchasing systems, customer service, and other services operated by Neonzing (hereinafter referred to as "this service"), please carefully read the following terms and conditions (hereinafter referred to as "terms"). Your access to and use of this website and service are subject to your acceptance and compliance with these terms. These terms apply to all visitors, users, and customers (hereinafter referred to as "you"):
  1. Those who access images, photos, audio, video, and other data or information (hereinafter referred to as "content") on this website;
  1. Those who use this service;
  1. Those who purchase store products, customized neon lights, lighting fixtures, or artworks (hereinafter referred to as "products") through the Neonzing.com website, telephone, email, in - person, or other electronic, digital, or other means.
When you access, use this website and service, or purchase products, it indicates that you agree to be bound by these terms and the [Privacy Policy Link] privacy policy. If you do not agree with any part of the terms, you shall not access this website or use the service.
I. Import Duties
Requirement: The purchaser shall be responsible for their own import duties and customs taxes. Since policies vary in different countries and regions, the tax amounts will also differ.
II. Eligibility
  1. Age Requirement: To use this website, you must be at least 18 years old.
  1. Authorization Requirement: If you use this website on behalf of a company, entity, or organization, you must be an authorized representative with the power to bind such entity to these terms (and you hereby exercise such authorization).
III. Changes to the Terms
  1. Modification Right: We reserve the right to modify the terms from time to time.
  1. Publication and Notice: When changes are made, we will publish the revised version on this web page (Neonzing.com) and indicate the revision date at the bottom of the page.
  1. User's Obligation: It is your responsibility to check the terms regularly, and the revised version shall be binding on you.
  1. Effective Time: The changes shall take effect from the time the new terms are published. If you continue to use the website after the publication, it shall be deemed that you have accepted the changes.
IV. Website Availability
  1. Operation Adjustment Right: We reserve the right to modify, update, or cease the operation of the Neonzing.com website at any time, without prior notice or liability, and for any reason.
  1. Temporary Unavailability: Due to technical maintenance, system upgrades, and other circumstances, the website may be temporarily unavailable. Please understand.
V. Product Availability
  1. Product Nature: Most of Neonzing's products are customized, including those in the website store.
  1. Delivery Time: The production and transportation of standard orders usually take 1 - 2 weeks*. "Express delivery" orders (sent to specific regions) take 7 - 12 days*.
  1. Customer Operation: At checkout, please select the delivery option and inform us of the expected delivery date.
  1. Delivery Guarantee: We will make every effort to deliver the products on time, but due to uncontrollable factors such as logistics delays and raw material supply, we cannot guarantee absolute punctuality.
  1. Special Note: *The customs clearance process in some countries or regions may extend the delivery time.
VI. Purchases
  1. Information Provision: When purchasing products or using services, you may need to provide information such as your name, email address, delivery address, and payment information. For details, please refer to the [Privacy Policy Link] privacy policy.
  1. Price Adjustment Right: Neonzing reserves the right to adjust product prices at any time. The price displayed in real - time by the system at the time of placing an order shall prevail.
  1. Order Rejection and Cancellation Right: We have the right to decide on our own to reject or cancel an order and will notify you within a reasonable time and explain the reasons, such as product out - of - stock, abnormal information, etc.
VII. Payment and Billing
  1. Store Products:
  • Payment Time: For products ordered in the online store, payment is collected at the time of sale.
  • Payment Methods: You can pay through PayPal, major credit cards, or other payment methods supported by us.
  1. Customized Neon Lights:
  • Payment Time: For customized neon lights designed using the customization tool, payment is also collected at the time of sale.
  • Payment Methods: The payment method is the same as that for store products.
  1. Special Customization Services:
  • Payment Requirement: For customized products specially designed by us, full payment is required before production starts.
  • Payment Process: After you approve the design plan, you will receive an invoice via email and can pay through the supported payment methods. After payment is completed, the product will enter the production stage.
VIII. Design Services
  1. Free Design Provision: We provide free preliminary design for customers and will provide one or more design plans for your approval.
  1. Order Modification and Cancellation: Before product production, if you change your mind and want to modify or cancel the order, we will provide partial or full refunds according to the specific situation.
  1. Non - refundable after Production: Once a customized product order is approved and enters the production stage, since manpower and materials have been invested, no further refunds can be provided.
  1. Default Approval: If you choose "no need" for design sample confirmation when placing an order, the customized product will be automatically regarded as approved.
IX. Returns and Refunds
  1. Service Scope: Neonzing only provides return and refund services for products with quality problems.
  1. Problem - solving Approach: We will do our best to solve the problem and may take measures such as repair, replacement, full or partial refund. The final solution will be determined on a case - by - case basis according to the root cause of the problem, and Neonzing has the final decision - making power.
  1. Return Application: If you need to return a product, please send an email to support@neonzing.com, stating the returned product and the reason, and attaching a short video and photos of the problem (both are necessary; otherwise, it may affect the problem - solving).
  1. Follow - up Communication: We will contact you in a timely manner to handle the matter after receiving the information.
  1. Return Requirement: After reaching a return agreement, you must return the product and its original packaging in its original condition. If the product is damaged during the return due to improper packaging, it may affect the refund or exchange process.
  1. Time Limit for Return: Products with quality problems need to be returned for inspection within 14 days after receiving the product. If it is overdue, you may not be able to enjoy the return service.
  1. Replacement Process: If a replacement agreement is reached, we will produce and send the replacement product as soon as possible and communicate with you in a timely manner about the production progress and expected delivery time.
  1. Refund Process: If a full or partial refund agreement is reached, we will inform you of the expected refund date. The refund will be returned through the original payment method, and the arrival time may vary depending on the payment institution.
X. Neonzing Warranty Policy
  1. Warranty Period and Scope: The product has a two - year warranty. Under normal use, the warranty covers electrical components.
  1. Use Restriction and Warranty Invalidation: Indoor neon lights shall not be used outdoors or in places where they are likely to come into contact with water. Improper use will render the warranty invalid. For example, if an indoor light is damaged when used in an outdoor environment, no warranty service will be provided.
XI. Warranty Scope Related to Installation
  1. Cost Liability: Neonzing is not responsible for the costs generated by product installation and/or disassembly.
  1. Quality Problem Diagnosis: If the product has a suspected quality problem, we will ask you to provide photos and videos for diagnosis and may also ask you to return the product for replacement or repair.
  1. Subsequent Installation Cost: If you choose to install and/or hard - wire the product, we will not be responsible for the costs generated by subsequent disassembly and/or reinstallation.
  1. Warranty Determination: For products hard - wired by an electrician, whether the quality problem is within the two - year warranty scope shall be determined by Neonzing.
XII. Transportation Damage
  1. Inspection Suggestion: It is recommended that you open and inspect the package immediately upon receipt. If the product is damaged during transportation, Neonzing will provide a solution.
  1. Replacement Eligibility: Product damage needs to be reported within 14 days after receiving the product to be eligible for replacement. Damage or quality problems reported after this time will be handled in accordance with the general return, exchange, and refund policy and are not within the warranty scope.
  1. Delivery Date Query: The delivery date refers to the actual delivery date of the express delivery, and you can query it according to the instructions in the tracking email.
  1. Claims Requirements: If the product is damaged during transportation and is within the 14 - day claim period, please send an email to the exclusive customer service or support@neonzing.com and attach the following:
  • Clear photos of the product damage;
  • Clear photos of the damage to the packaging box and outer packaging box;
  • Clear photos of the shipping label on the packaging box.
XIII. Product Loss, Shortage, and Theft
  1. Delivery Assurance: Neonzing takes measures to ensure the safe delivery of products and uses high - quality express delivery and requires signature upon receipt.
  1. Signature Option: After shipment, you can request the express delivery not to require signature.
  1. Liability Exemption: If you choose not to require signature and the express delivery marks the product as "delivered", but the product is lost, short - shipped, or stolen, Neonzing will not be liable.
XIV. Copyright and Trademark
  1. Ownership: The content, trademarks, artworks, and neon products sold on the Neonzing.com website are the exclusive property of Neonzing. Unless otherwise agreed in writing, the copyright of all designs sold on the website and made by Neonzing belongs to Neonzing.
  1. Material Authorization: You need to ensure that you have the copyright of the materials provided for product production or have the permission to authorize Neonzing to reproduce these materials and explicitly authorize Neonzing to reproduce the relevant works for product production.
  1. Trademark Right: You must ensure that you have the right to use the applicable trademarks that may be included in the product.
  1. Indemnification Obligation: You agree to indemnify and hold Neonzing harmless from all liabilities, losses, or expenses related to copyright and trademark infringement or third - party claims caused by the materials you provide.
  1. Use Purpose: The goods and/or services provided by Neonzing can only be used for legal and ethical purposes, including those involving copyrighted materials. Neonzing does not need to produce or provide goods and/or services that are unethical, offensive, threatening, obscene, or pornographic.
XV. Use of Neonzing Online Design Tools and Image Uploaders
Permission and Restriction: You can use the online design tools and/or upload images provided that you comply with the restrictions of these terms.
XVI. Use Restrictions (Online Design Tools and Image Uploaders)
When using the online design tools and/or image uploaders, you shall not, and shall not assist others in, the following acts:
  1. Promote prejudice or discrimination against protected groups;
  1. Promote, support, or beautify hatred;
  1. Promote, support, or beautify violence;
  1. Create or promote illegal content;
  1. Infringe on the rights of third parties, including violating confidentiality obligations, copyrights, trademarks, patents, trade secrets, moral rights, privacy rights, publicity rights, or other intellectual property or proprietary rights;
  1. Violate these terms or applicable laws.
  1. Service Refusal and Legal Action: We reserve the right to refuse to provide services to violators and will take legal action against them if necessary.
XVII. Website Use Restrictions
You shall not, and shall not assist others in, the following acts:
  1. Use the Neonzing.com website to threaten, stalk, defraud, incite, harass others, or interfere with the normal use of the website by other users;
  1. Use the website to submit or transmit spam, chain letters, contests, junk emails, pyramid schemes, surveys, or other large - volume information (whether commercial or not);
  1. Use the website for promotional or commercial purposes unless permitted in writing by Neonzing;
  1. Use the website in a way that may create a conflict of interest;
  1. Use the website to promote prejudice or discrimination against protected groups;
  1. Use the website to infringe on the rights of third parties, including violating confidentiality obligations, copyrights, trademarks, patents, trade secrets, moral rights, privacy rights, publicity rights, or other intellectual property or proprietary rights;
  1. Use the website to create or promote pornographic or illegal content;
  1. Use the website to violate these terms or applicable laws;
  1. Modify, adapt, appropriate, copy, distribute, translate, create derivative works or adaptations, publicly display, sell, trade, or otherwise exploit Neonzing products or website content, unless explicitly authorized by Neonzing;
  1. Reverse - engineer any part of the website, unless permitted by law;
  1. Delete or modify the copyright, trademark, or other proprietary rights notices on the website or on materials printed or copied from the website;
  1. Without the permission of Neonzing, use robots, spiders, website search/retrieval applications, or other automated devices, programs, or means to access, retrieve, crawl, or index the Neonzing.com website or website content;
  1. Reformat or frame any part of the website;
  1. Take actions that may impose an unreasonable or disproportionately large burden on the technical infrastructure of the website;
  1. Attempt to access the website, user accounts, computer systems, or networks connected to the website without authorization through hacking, password mining, or other means;
  1. Use the website or website content to transmit computer viruses, worms, defects, Trojan horses, or other destructive programs (collectively referred to as "viruses");
  1. Use devices, software, or programs to interfere with the normal operation of the website or attempt to interfere with the normal operation of the website and make excessive traffic requests;
  1. Use the website to violate computer network security regulations, crack passwords or security encryption codes; damage or interfere with the security of the website or website content, or cause damage to it;
  1. Delete, circumvent, disable, damage, or otherwise interfere with the security - related functions of the website, functions that prevent or limit the use or reproduction of website content, or functions that enforce the use restrictions of the website.
XVIII. Third Parties
  1. Content and Links: The Neonzing.com website may contain content or links to third - party websites (hereinafter referred to as "third - party websites").
  1. Non - control and Non - endorsement: We do not control or endorse third - party websites, and you agree that we are not responsible for the availability or content of third - party websites.
  1. Risk Caution: When linking to a third - party website through this website, you need to pay attention to the relevant risks on your own.
XIX. Miscellaneous
  1. Relationship Declaration: These terms do not create an agency, partnership, joint - venture, or employment relationship, and you have no right to bind us.
  1. Notification Method: We may send notifications, including notifications of changes to the terms, via email, regular mail, or by posting on the website (Neonzing.com). Please keep your registered email address open to receive important information.
  1. Agreement Completeness: These terms contain the entire agreement between you and us regarding the use of the Neonzing.com website and supersede any previous relevant agreements. Both parties confirm that they do not rely on statements not explicitly included in these terms.
  1. Waiver Explanation: Our failure to exercise or enforce any right or provision in these terms does not constitute a waiver of that right or provision. The failure of either party to exercise any right provided for in the agreement shall not be deemed a waiver of any other rights.
  1. Provision Adjustment: If any provision in these terms is determined to be unenforceable or invalid, it shall be limited or deleted to the minimum extent necessary to enable the remaining parts of these terms to remain fully valid and enforceable.
  1. Assignment Restriction: Without our prior written consent, you shall not assign, transfer, or sublicense these terms, while we may assign or transfer them without limitation. Assignments in violation of these terms are invalid.
  1. Heading Effect: The section headings in these terms are for convenience only and have no legal or contractual effect.
XX. Local Laws
  1. Transaction Information Display: When the purchase is completed, the payment page and/or the statement of the payment instrument will display "Neonzing" and relevant transaction information.
  1. Jurisdiction: All purchases are processed by our operating entity in the corresponding region and are subject to local laws. In case of disputes, they shall be resolved in accordance with local laws and regulations.