We are committed to providing services to customers worldwide. When you place an order on Neonzing, most regions are eligible for our delivery service. However, for some remote islands and areas with extremely difficult access, due to logistics limitations or high transportation costs, we may not be able to provide delivery. If your shipping address falls into this category during the order placement, the system will display a corresponding prompt. If delivery is possible, additional fees may be charged, and the specific amount will be clearly shown on the checkout page.

We have partnered with internationally renowned logistics giants such as DHL Express, Fedex,YunExpress, and UPS as our delivery partners. Their rich experience, extensive logistics network, and efficient delivery system ensure that your customized and exquisite neon lights are safely and promptly delivered to you.

For every order dispatched from Neonzing, we have insured it. In case of theft or accidental damage during transportation, we will assist you in following the insurance process to ensure that you don't have to worry about the safety of the goods and can shop with peace of mind.

Due to the characteristics of postal services, we are unable to deliver goods to PO box addresses. Please provide an accurate regular shipping address when placing an order to ensure the smooth progress of the delivery. If your order requires partial shipment, to save your costs, we will only charge the shipping fee once.

When your order amount reaches $59, you can enjoy free worldwide delivery. Customized neon lights require production time. From the moment you complete the payment, the production and delivery cycle for orders with free delivery usually takes 7 to 12 business days. This time may be affected by factors such as the complexity of the product and the order volume. In case of any special circumstances, we will communicate with you in a timely manner.

If you expect to receive the goods faster, you can choose the "Express Delivery" service, which will take only 7 to 10 business days for delivery, and the fee is $25.5. After you select this service, we will coordinate the production and logistics processes and prioritize handling your order, allowing you to light up your desired neon lights as soon as possible.

If you are in a hurry, the "Super Expedited Delivery" service is your best choice, and you can receive the goods within 4 to 8 business days, with a fee of $49.9. Since this service has extremely high time requirements, please contact our customer service team to confirm the delivery date before you select it to ensure that your urgent needs can be met.

All of the above expedited services can be independently selected on the checkout page, which is convenient and quick.

Customers are responsible for any customs duties and import tariffs generated by their orders. Customs policies vary in different countries and regions, and the amount of duties will also be different. Neonzing cannot be held responsible for delivery delays caused by force majeure factors such as customs inspections and policy adjustments. However, we will actively assist you in following up on the status of your order at customs and provide the necessary support.

The shipping fee standards in this shipping policy mainly apply to the customized neon lights of regular sizes and specifications on our website. If you order neon lights of special specifications and shapes, such as those with extra-large sizes or irregular designs, due to increased transportation difficulties and higher packaging requirements, we will recalculate the shipping fees according to the actual size, weight, and transportation complexity and will inform you clearly before you place the order to ensure transparency and fairness of the fees.